Shipping
We strive to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. We don’t ship on non-business days or holidays.
WHEN WILL MY ORDER SHIP?
Orders placed before 10 a.m. (PT) will ship the same business day. Orders placed after 10 a.m. (PT) will ship the next business day.
HOW DO I TRACK MY ORDER?
When your order is placed, you will receive a confirmation email with details on your order. As soon as your order ships, you will be sent a shipment confirmation email that includes your tracking information. Please be sure to check your SPAM folder if you do not see these emails in your inbox.
Once your order ships, Memotoa is no longer responsible for any damages or loss of package that may occur once it is in the hands of the delivery service.
If you’ve been notified that your order has been delivered, but you have not received it, please allow up to 3 business days before reaching out to our team. There are instances where tracking shows the package has been delivered, but it does not get dropped off until the next day or so.
We recommend keeping a close eye on your shipment to prevent any potential thefts.
DOES Memotoa OFFER INTERNATIONAL SHIPPING?
Yes, we offer free international shipping. For a list of restricted countries, please check during checkout.
HOLIDAY SHIPPING
We do our best during the holiday season to dispatch orders quickly. Deliveries are generally slower during the Christmas – New Year holiday time frame. It is the buyer’s responsibility to be aware of interruptions in service caused by holidays/weather and take potential delays into account when ordering.
Once orders have shipped, we recommend keeping a close tab on your shipment as the holidays bring joy and an increase in package thefts.
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
We strive to process and ship your order as quickly as possible so once an order is submitted, it cannot be changed. Learn more about our order return process and if you need additional assistance, please get in touch with Memotoa’s Customer Experience team.